The following discloses the information gathering and dissemination practices for the ZenOnCar
websites and mobile apps.
By using the ZenOnCar websites or apps and accepting the User Agreement, you also agree to
websites nor our mobile apps. The terms "We," "Us," "Our," or "ZenOnCar" includes the company
ZenOnCar SARL and our affiliates, subsidiaries or corporate entities.
1. What information do we collect?
1. ZenOnCar may collect your information when you register on the ZenOnCar
websites or mobile apps and when you visit ZenOnCar pages. ZenOnCar may also
collect information when you contact us by email, phone, forms on our websites and
mobile apps or any other mean of communication, or when you participate to our
surveys, contests, promotional operations or other means.
2. Personal Information: We may collect the following types of personal information in
order to provide you with the use and access to the ZenOnCar sites and mobile
apps, services and tools, and for any additional purposes set out in this Privacy
• Name and contact information, such as email address, phone number, mobile
telephone number, physical address (home and office) ;
• Activity information based on your activities on the sites (such as creating offer,
replying to offers or requests, accepting rides, moving between source and
destination places, buying subscriptions ;
• Personal information you provide to us through correspondence, chats, dispute
resolution, or shared by you from other social applications, services or websites,
or on our own pages on social networks including — but not limited to —
Facebook and Twitter ;
• Additional personal information we ask you to submit to authenticate yourself if
we believe you are violating site policies (for example, we may ask you to send
us an ID to answer additional questions online to help verify your identity);
• Information from your interaction with our sites, services, content and
advertising, including, but not limited to, device ID, device type, location, geolocation
information, computer and connection information, statistics on page
views, traffic to and from the sites, ad data, IP address and standard web log
3. Anyway, we will never collect financial information, such as bank account numbers
or bank card number : those information are managed by our providers and we,
ZenOnCar, never know nothing about any of your financial information.
4. Aggregate Information: ZenOnCar collects non-identifying, general, generic and
aggregate information to better design our Web sites, Mobile Apps and services.
5. Non-Personal Information: ZenOnCar may collect non-personal information as you
use ZenOnCar. When you use our services, ZenOnCar, third-party service providers
(e.g. Google Analytics), and partners may receive and record non-personal
information from cookies, server logs, and similar technology from your browser or
mobile device, including your IP address.
6. We may combine some Non-Personal Information with the Personal Information we
collect. Where we do so, we will treat the combined information as Personal
Information if the resulting combination may be used to readily identify or locate
you in the same manner as Personal Information alone.
7. When you create a profile on our websites and mobile apps, you agree to let us
know some personal information in order to identify you. Some of these information
may be mandatory, such as your real name and mobile phone number. Mandatory
information will be clearly signaled to you and brought to your attention by signs or
marks on the forms. Your registration may be cancelled, revoked or refused by
ZenOnCar if you refuse or fail to give us the mandatory information required, or if
you refuse or fail to give us a reasonable proof of the information in case we need to
2. How do we store your information?
We use hosting provider Done SARL, therefore your information may be transferred to and
stored on servers in various locations both in and outside of Luxembourg and Germany.
ZenOnCar maintains control of your information. We protect your information using
technical and administrative security measures to reduce the risks of loss, misuse,
unauthorised access, disclosure and alteration. Some of the safeguards we use are
firewalls and data encryption, physical access controls to our data centres, and information
access authorisation controls.
3. How do we use your Information?
1. When you use the ZenOnCar site, we may request certain information. ZenOnCar
does not share any of your personally identifiable or transactional information with any
person or entity, other than as set out in this policy. No other third party receives your
personally identifiable information or other transactional data except for approximate
location / geo-location information when you use our services and those with whom
you have transactions and share that information. The information we collect is used to
improve the content of our web site, used to notify consumers about updates to our
web site and for communications, such as customer service.
2. Email Communications: We may send you a welcome email to verify your account
and other transactional emails for operational purposes, such as billing, profile or
account management, or system maintenance. You may only stop those emails by
terminating your account. We may also send you promotions, product announcements,
surveys, newsletters, updates, service evaluations, and event information or other
marketing or commercial e-mails. You can opt out of receiving these email
communications from ZenOnCar at any time by unsubscribing using the unsubscribe
link within each email, updating your e-mail preferences on your ZenOnCar account or
emailing us to have your contact information removed from our email list or
3. SMS communications: We may send you SMS messages to your secure phone
number for operational purposes, such as notifying you about the status of your offers
or checking your mobile phone number. You can opt out of receiving these SMS
messages sent from ZenOnCar at any time by updating your notifications preferences
on your ZenOnCar account or by replying 'STOP' to any message we send. By
exception to what precedes, you cannot opt out the messages sent for security
4. Marketing: You agree that we may use your personal information to tell you about
our services and tools, deliver targeted marketing and promotional offers based on
your communication preferences, and customise measure and improve our advertising.
You can unsubscribe from emails at any time by clicking the unsubscribe link contained
in the email.
5.We do not rent, sell, or share Personal Information about you with other people or
non- affiliated companies for marketing purposes (including direct marketing purposes)
without your permission. We may use and share Non-Personal Information for our
marketing purposes, including, without limitation, marketing on other websites. For
example, we may use the information to control the number of times you have seen an
ad, deliver ads tailored to your interests, and measure the effectiveness of ad
campaigns. You can prevent us from tailoring our ads to you on other websites by
deleting your cookies (see below).
4. Sharing your Information
We disclose personal information to respond to legal requirements, enforce our policies,
respond to claims that a listing or other content violates the rights of others, or protect
anyone's rights, property, or safety. Such information will be disclosed in accordance with
applicable laws and regulations. On the other side, as stated above, we do not disclose
your personal information to third parties for their marketing purposes without your
1. We may disclose personal information to our related bodies corporate and third
party suppliers and service providers located overseas for some of the purposes listed
above. We take reasonable steps to ensure that the overseas recipients of your
personal information do not breach the privacy obligations relating to your personal
2. We may disclose your personal information upon a business transition; At the sale or
transfer of ZenOnCar and/or all or part of its assets, your personal information may be
among the items sold or transferred. Anyway, all rules previously stated keep valid.
3. We may disclose your personal information to our own eventual subsidiary entities
or corporate entities located outside of Luxembourg.
4. We may share aggregate data with advertisers and other third parties. ZenOnCar
uses industry-standard encryption technologies when transferring and receiving
consumer and transaction data exchanged with our sites and mobile apps.
5. Communication through ZenOnCar services
5.1 ZenOnCar may eventually read the messages that you exchange with other members
of our community via our Site or Mobile Applications, especially in order to detect or
prevent frauds, improve our services, help our serice to users, check the by our members
of Agreements between themselves and ZenOnCar, especially our Terms & conditions,
5.2 We never read your communications with other members for promotional purpose nor
for advertisement targetting. Whenever this is possible, we use automated systems to
moderate the messages transmitted between members through our platforms and
1. Cookies are pieces of data assigned by a web server that uniquely identify the
cookies to enable the site to remember you on subsequent visits, speeding up or
enhancing your experience of services or functions offered. Cookies also enable our
systems to gather information about your navigational patterns through the site. You
have the option to disable cookies at any time through your browsers. We may also
store your website and mobile apps activity in cookies which may be used by third
party vendors, including Google, to serve ads based on your behaviour on our website.
2. The third party vendors (e.g. Google Analytics) may receive and record non-personal
information from cookies, server logs, and similar technology from your browser or
visiting the Google advertising opt-out page
3. If you access our Services with your login credentials from a social networking site
(e.g., Facebook or Twitter) or if you otherwise agree to associate your ZenOnCar
account with a social networking account, we may receive personal information about
policy of the social networking site. For example, Facebook may share with us your
friend list, birthday, information about the interests of you or your friends or other
personal information, in order to help us establish your account, tailor services to you
and find other current or potential site users that you know. We may add this
information to the information we have already collected from you via other aspects of
policy. We use the OAuth (open authorisation) protocol to enable us to access this
information without collecting your password when you agree allow another application
to access your account information.
ZenOnCar commits to never communicate your password and keep it secret by all
reasonable means through industry-standard procedures and techniques. Your password
will be stored in an encrypted form only, which cannot be read nor decrypted by
reasonable technical means.
On the other side, You are responsible about the confidentiality of the password you chose
for your account on ZenOnCar services. You commit to keep this password secret and
never to communicate it to anybody, in any case. If you disclose or share you password
with somebody or communicate it by any way, ZenOnCar cannot be held responsible for
any misuse of your account nor any consequence resulting from this.
Any disclosure of your password may be considered as a fault from yourself and may result
in the closure of your account, without prejudice of eventual compensatory amount which
can be claimed by ZenOnCar as compensation to any damages incurred by ZenOnCar or
its subsidiaries or related corporate entities.
8. Accessing and updating your Information
You can update your information through your account profile settings. If you believe that
personal information we hold about you is incorrect, incomplete or inaccurate, then you
may request us to amend it.
In any case you would communicate with us about your personal information, we may
need to check your identity and we may deny or refuse to communicate with you about
personal information if you refuse or fail to satisfy reasonable checks about your identity.
Additionally, You may request access to any personal information we hold about you at any
time by contacting us at email@example.com. Where we hold information that you are
entitled to access, we will try to provide you with suitable means of accessing it (for
example, by mailing or emailing it to you). We may charge you a fee to cover our
administrative and other reasonable costs in providing the information to you. We will not
charge for simply making the request and will not charge for making any corrections to
your personal information.
There may be instances where we cannot grant you access to the personal information we
hold. For example, we may need to refuse access if granting access would interfere with
the privacy of others or if it would result in a breach of confidentiality. If that happens, we
will give you written reasons for any refusal.
policy will be posted on our website and mobile apps. Please review it regularly.
(c) ZenOnCar - Last update 23-Aug-2016